Refund & Return Policy

Please review the conditions below before requesting a return or refund.

30-Day Return Window

You may request an eligible return within 30 days after receiving your order. Items must meet the return conditions described below.

Return Eligibility

To be eligible for a return, the product should be in the condition in which it was received, with included accessories, components, documentation, and original packaging where applicable.

Products that are used, altered, damaged after delivery, or missing significant components may not qualify for a return.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or with missing items, contact us promptly at support@imperialcustomtee.com. Include your order number and clear photos of the product, packaging, and shipping label when applicable.

How to Request a Return

Before sending an item back, contact our support team so we can review the request and provide applicable return instructions.

Do not send a return to our business address without receiving return instructions first.

Refunds

After an approved return is received and inspected, we will notify you regarding the refund status.

Approved refunds are issued to the original payment method. The time required for funds to appear may depend on your bank, card issuer, or payment provider.

Order Cancellation

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing, packing, or shipping.

Return Support

Email: support@imperialcustomtee.com

Phone: +1 262-201-9016

Website: imperialcustomtee.com