Terms and Conditions

1. About Imperial Customtee

Imperial Customtee is an online store operated by Imperial Customtee. We sell ceramic products, including ceramic dining and serving items, ceramic home décor products, and ceramic gift items.

Our website is available at https://imperialcustomtee.com/. For customer support, please contact us at support@imperialcustomtee.com.

2. Use of Our Website

By using the Imperial Customtee website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt, or misuse the website or its services.

• You must provide accurate information when placing an order.
• You must not use the website for fraudulent activity.
• You must not attempt to damage or interfere with website security.
• You must review product details before completing your purchase.

3. Product Information

We aim to provide accurate product names, descriptions, prices, availability, materials, colors, dimensions, and other product information. However, minor differences may occur due to screen settings, lighting, or product updates.

Customers should review all product details carefully before placing an order. If you have questions about a product, please contact us before purchasing.

4. Pricing and Availability

Product prices and availability are shown on the product page and may change without notice. The final order total, including any applicable taxes or charges, will be displayed at checkout before payment.

If an item becomes unavailable after an order is placed, we may contact the customer to provide support, cancel the affected item, or issue a refund where applicable.

5. Orders and Order Acceptance

Placing an order on Imperial Customtee does not automatically mean the order has been accepted. Orders may be reviewed for payment verification, product availability, shipping address accuracy, or suspected fraud.

• Orders may be accepted after successful payment confirmation.
• Orders may be delayed if customer information is incomplete or incorrect.
• Orders may be cancelled if payment cannot be verified.
• Orders may be cancelled if the product is unavailable.

6. Payment Terms

Imperial Customtee accepts supported payment methods displayed at checkout. Customers are responsible for ensuring that their payment and billing information is accurate.

We do not store full credit card or debit card details on our website. Payments are processed through secure payment providers.

7. Shipping Terms

Imperial Customtee provides shipping information through our Shipping Policy. Our handling time is typically 1–2 business days, and standard transit time is usually 2–3 business days. Total estimated delivery time is 3–5 business days.

Our order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday. Orders placed after the cut-off time may be processed on the next business day.

8. Customer Shipping Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. Imperial Customtee is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete customer-provided shipping information.

9. Returns and Refunds

Returns and refunds are handled according to our Refund and Returns Policy. Customers may request a return within 30 days after receiving the order, subject to item condition and return eligibility.

Approved refunds are issued to the original payment method. Refund processing time may vary depending on the customer’s bank, card issuer, or payment provider.

10. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or with missing items, please contact us at support@imperialcustomtee.com with your order number and clear photos of the product, packaging, and shipping label when possible.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation if the order has already been processed, packed, or shipped.

12. Website Content and Intellectual Property

All content on the Imperial Customtee website, including text, design, product images, graphics, logos, and page layout, is owned by or licensed to Imperial Customtee unless otherwise stated.

You may not copy, reproduce, distribute, or misuse website content without written permission from Imperial Customtee.

13. Limitation of Liability

Imperial Customtee aims to provide accurate information and reliable service. However, we are not responsible for delays or issues caused by events outside our reasonable control, including carrier delays, weather, public holidays, payment provider issues, or incorrect customer information.

14. Privacy

Customer information is handled according to our Privacy Policy. By using our website or placing an order, you agree that we may collect and use information needed to process orders, provide support, and operate our store.

15. Changes to These Terms

Imperial Customtee may update these Terms and Conditions from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated terms.